Synopsis: The Orange County health department’s Women Infants and Children (WIC) and I.T. programs won a Davis Productivity Award and a NACCHO Promising Practice for a client flow system that helped speed up clinic flow with a new queuing software system.
The system helped WIC see clients in 30 minutes less each day while servicing the same number of clients with 5 less staff members. In addition to financial benefits, the new process resulted in 10% less wait time for clients.
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