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Since 2002, Q‑nomy has been developing, marketing and implementing software solutions that help organizations optimize the customer experience in their branches or stores. Q‑nomy’s vision is to make the most of every customer visit: more sales, greater customer satisfaction, better experience. Q‑nomy’s software tailors the experience of visiting the store or service center, from entrance to exit, to the customer’s personal background, expectations and needs – and at the same time allows the business to use this experience as a platform for targeted multi-channel messaging and advertising. Q‑nomy’s solutions support virtually any strategic business goal including increasing sales, reducing costs and improving level of service
by optimizing the following: • the way marketing messages are conveyed to customers at branches/stores • agent-customer interactions, and agents’ time management • customer traffic between online channels and branches • the use of existing IT eco-system to support customer experience Q‑nomy’s solutions are: • efficient to customize, integrate and run • effective in achieving goals quickly • innovative in the use of both existing and new technologies to provide unique solutions for business needs • modular, enabling a step by step approach to addressing numerous needs Q-Flow® and GreatVisit ™ are trademarks or registered trademarks of Q-nomy Inc., and are used by permission.
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Factor integration S.A. C.V. is a Mexican private company, engaged in the business of satisfying his customers, through professional services for the contact center industry, sharing the challenges of our clients with efficient and effective solutions. The experience and the knowledge attained by your management area as operational staff, is one of our differentiators in the market; Projects and solutions generated throughout the Americas allows us to understand your specific needs. Integration factor has a long history supporting his customers to build contact centers of world class, that achieve a greater customer loyalty, lower operating costs and improve profitability.
Ikusi is characterized by offering turnkey projects that solve the needs of management of infrastructure and safety, management of information and entertainment, or communications management and the operations of markets as varied as airports, public administration and business, traffic, railway and health. A complete offer of solutions that Ikusi puts at the disposal of its clients from its headquarters in San Sebastian (Spain), the other nine countries in which it is present through subsidiaries (Germany, Australia, Brazil, Chile, Colombia, United Arab Emirates, France, India and Mexico) and multiple delegations, agents and distributors in the rest of the world.
Micronet de Mexico, founded in the fall of 1999, was born with the aim of offering complete solutions to the national and international markets in the telecommunications sector. Today the company is specialized in the Mexican telcos and IPS market; also recognized for its ability to provide end-to-end solutions in a comprehensive way. In 2008, Ikusi Group acquired Micronet, due to it’s specialization in business and technology consulting, the design and implementation of telecommunications solutions that comply with the highest national and international industry standards, having the most important certifications and specilists of the market. Ikusi is present in Mexico since 2003, year in which it acquired the company GS becoming today Ikusi Mexico, S.A. de C.V. Since then, Ikusi has strengthened its presence by offering to the Mexican market its extensive catalogue of technological solutions and their recognized capacity as a system integrator. The group currently has more than 300 employees in Mexico.
Is a Mexican company founded in 1994, dedicated to providing integral solutions in the field of information security; they are recognized in the market for its services of consultancy and implementation of security mechanisms as well as its experience in security management for all types of organizations whose business or critical activity, is based on information technologies. Its specialists conceptualized, designed and implemented security models from the perspective of business aligned with the technological risks of each organization, offering solutions to assess, mitigate and manage risks associated with the information technology business.
Microformas is a Mexican company, founded in April 1976, whose initial mission was to create innovative products and services that provide solutions for productivity through systems, equipment and cutting edge technologies, in the area of microfilming of documents. In microforms we have 37 years of providing solutions for productivity. They are leaders in documentary enterprise content management, we offer scanning, microfilming and Conversion of files, we are certified in ISO 9001: 2008. We have the latest technology for capture, custody and distribution of information of any industry. We sell the best brands of scanners.
NEXA Group Pty Ltd is a privately owned Australian company committed to the provision of technology solutions that drive superior customer service and experience to enhance key facets and operational efficiency. NEXA, based in Bondi Junction, Sydney is led by CEO Adrian Gold. Adrian started the company in 2005 and in 2006 became a partner of Qnomy offering queue management to the Asia Pacific region. Today NEXA is recognised as Australia’s leading queue management, digital signage and workforce optimisation company. Our customers span a number of vertical markets including Government, Finance, Healthcare, Education and Retail. Within a number of these sectors, we have over 80% of the market with more customers being added on a monthly basis. NEXA’s professional sales, consulting and support teams bring a wealth of knowledge and practical skills in customer experience, service management and project management. The NEXA philosophy is centred around working closely with customers to ensure optimum benefit is realised from their investment in NEXA’s products and services. We are committed to providing innovative and intelligent solutions that deliver staff, service and financial benefits to our customers.