The most powerful queuing management platform.
- Multi Office
- Digital Signage Technology
- High Flexibility and Scalability
- Advanced Reports and Statistics
One of the most central aspects of Customer Xperience Management is Queuing. ACF leads the market in queue management with our powerful software platform. Our software allows customers to relax in a lobby environment instead of standing in line, staff to improve efficiency by matching skillsets with customer needs, and managers to gain transparency of operations through real time visibility into customer service metrics.
ACF is one of the few companies that focuses our research and development on software and requires no proprietary hardware. With this approach to queuing we can offer our customers extensive integration opportunities as well as the most cutting edge hardware available. Our Software is browser based allowing one instance of the software to host as many locations as needed. As employees login from any location connected to the network, standardized data is collected across the organization.
ACF software eliminates lines and creates a relaxed lobby environment. ACF provides quick and simple check- in along with multi-media options to keep customers relaxed and well informed of their place in line. Important staples of effective lobby management include:
ACF software increases productivity of your organization through automation and simplification. While our solutions automate customer flow (walk in vs. appointments, multiple services, etc.) your employees interact with a simple interface or toolbar to serve customers. We improve efficiency through:
Q-flow is a registered trademark of Q-nomy, an ACF Core Partner.
ACF offers Queuing Solutions in a variety of network models to fit your monetary, IT, and overall business needs: