ACF Technologies is proud to introduce Q-Flow 6.4, the latest evolution of our industry-leading customer journey management platform. Keep reading to learn more.
ACF Technologies has released Q-Flow 6.4—the most advanced version yet of our customer journey management platform. Built for fast-paced environments such as healthcare, government, finance, and retail, Q-Flow 6.4 delivers smarter scheduling, modern queuing, real-time insights, and powerful self-service tools to improve both operational efficiency and customer satisfaction.
What’s New in Q-Flow 6.4
- Smarter Appointment Scheduling
With a redesigned user interface, Q-Flow 6.4 makes appointment booking faster, easier, and more flexible. Customers benefit from an intuitive experience on any device, while staff enjoy greater administrative control, automated reminders, and new calendar management tools that help prevent no-shows and overbooking. - Modernized Queue Management
Physical lines are replaced with virtual queues that notify customers when it's their turn—reducing crowding and improving flow. For staff, this means clearer visibility into workloads and more control over the service environment. - Stronger Security and Compliance
Q-Flow 6.4 enhances data protection with AES licensing encryption, automated account unlocking, and secure error messaging. These upgrades are designed to meet the latest regulatory standards and reduce system vulnerabilities without complicating the user experience. - Performance and Scalability Upgrades
System decoupling, database optimization, and faster event triggers improve responsiveness and enable better handling of high volumes. Whether you’re running one location or many, Q-Flow 6.4 is built to grow with your needs.
10 Featured Solutions Available with Q-Flow 6.4
- Online Booking Journey Tool
Streamline scheduling with a mobile-optimized journey that allows customers to choose services, select a location, and pick an ideal time—all while receiving helpful reminders to reduce no-shows. - Artificial Intelligence Q-App
Gain new insights with natural language data querying and predictive recommendations. From identifying no-show patterns to optimizing resource allocation, this AI tool helps drive smarter decisions across your organization. - Virtual Queuing
Let customers join a line remotely, receive live updates, and be alerted when it’s their turn. This improves wait-time transparency while reducing physical congestion and staff pressure. - Event Booking
Create, customize, and manage branded events for any audience size. Communicate with attendees through email, SMS, or app notifications—and streamline check-ins with mobile tools. - Video Appointments
Connect staff and customers in secure, virtual waiting rooms with real-time notifications. This feature is ideal for remote services, reducing the need for in-person visits while preserving efficiency and privacy. - Mass Cancellation
Easily cancel groups of appointments across services, units, or timeframes in response to closures or emergencies—now with time-zone awareness for greater accuracy and control. - iPiP (Interactive Personal-Info Page)
Offer customers a personalized dashboard to view appointments, receive reminders, and manage updates—all while reducing SMS usage and cutting communication costs. - Multilingual Client Journey
Deliver a fully translated experience from appointment booking to check-out. Clients can interact with your services in their preferred language, improving inclusivity and user satisfaction. - Appointment Creation Limitations
Prevent system overload and abuse by placing limits on how many appointments customers can book within a set timeframe—based on service type, date, or customer behavior. - Reports
Access real-time dashboards and advanced analytics that track service performance, customer satisfaction, traffic trends, and staff productivity—all in one centralized view.
Why Upgrading Matters
When your organization serves high-demand sectors—like healthcare, transportation, federal agencies, or financial services—your technology can’t afford to fall behind. Q-Flow 6.4 isn’t just a new version. It’s a modern foundation for delivering timely, secure, and personalized experiences at scale.
ACF Technologies powers digital transformation for some of the most complex operational environments in the world. Our solutions help agencies manage critical citizen services, hospitals streamline care delivery, and enterprise teams improve customer access. Upgrading ensures you stay competitive, scalable, and prepared for the future.
Final Thoughts
Q-Flow 6.4 brings the future of customer experience to your organization—today. Whether you're improving digital access, optimizing staff workflows, or reducing operational bottlenecks, this release gives you the tools to deliver better outcomes with less friction.
From advanced queuing to AI-driven insights and fully integrated scheduling, Q-Flow 6.4 is designed to move your organization forward—with confidence.
Want to explore how Q-Flow 6.4 can transform your service delivery?
Get in touch to schedule a personalized demo or connect with a solution expert.
