Healthcare, Patient Experience, Appointment Scheduling, Queue Management, Virtual Queuing, Patient Journey

How to Improve the Patient Experience—Before the Appointment

Like most providers, you care about your patients’ experience. Happier patients mean fewer complaints, better online reviews, and higher CAHPS scores. Not

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Healthcare providers have the ongoing task of treating patients and completing paperwork

3 Reasons Why Patient Flow Matters More Than You Think

Learn how to create a memorable patient experience by addressing these 4 common slip-ups and boost patient satisfaction levels.

Procurement tips for people buying appointment scheduling software

This blog provides a guide, using the format of a tender, of what to look for when buying an appointment scheduling or event booking software solution.

Appointment Scheduling software up and running more quickly

3 tips to get Appointment Scheduling software up and running quickly

You’ve bought appointment scheduling software, that’s great! But you have to get your users to embrace it. That starts by helping your IT team roll it out in the right way

How to manage roaming staff & home visits

Appointment Booking: How to manage roaming staff & home visits

Meetings are increasingly taking place outside of the office. For banking and building societies, an appointment system is the best way to get these right.

ACF Technologies at 2019 Branch Transformation RBR in London, UK

ACF Technologies at Branch Transformation 2019, we have deployed omnichannel customer flow management solutions across the globe in areas such as finance

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4 Ways to sell more using your appointment booking system

If you’re using appointment booking with customers you should be able to sell them more. This blog explains how data help you do that.

ACF Technologies Selected as Finalist for 2019 NC Tech Awards

ACF Technologies has been selected as a finalist for the NC Tech Awards Industry Driven Award:

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What's the formula for customer engagement communications? OCXC

What’s the formula for customer engagement communications? Should you speak to customers by SMS, phone, via Facebook, using WhatsApp or even by snail mail?

Tips for Creating a Seamless Digital-Physical-Digital Customer Experience

Tips for Creating a Seamless Digital-Physical-Digital CX - Part 2

Going from digital to physical to digital environments can be disjointed for customers. But it doesn’t have to be. Read part 2 of our blog article for tips of how to make that process seamless.