Blogs & Articles

As part of a broader approach to using Q-flow technology in the UK public sector, this blog post describes the 4 stages of the customer waiting experience and how you can manage customer queues by improving what customers’ can’t see.

Cheap and cheerful booking management systems might be good to start, but sooner or later it’s time to migrate. We explain why it’s time to find a new customer booking system like Q-flow by ACF.

Queue management and digital signage are already being used by both the public sector to improve their customer experience. Is your council using them yet?

Given the pressure on government funding, councils are merging all over the country. But how can they still serve customers?

Machine Learning is helping organizations optimize and 'train' data. Leveraging ML technologies, banks and retailers can accurately estimate how many people they expect at any given time, allowing managers to proactively match and allocate resources based on real-time forecasts in demand.

Patient experience solutions offer a dual benefit: improving patient satisfaction and employee engagement.

ACF Technologies is excited to announce that it has acquired Q-Nomy UK, a leading provider of appointment scheduling and queue management solutions that help European customers improve customer experiences in retail, banking and healthcare. The move forms of ACF's global growth strategy.

Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.

The General Data Protection Regulation (GDPR) came into effect on the 25th of May 2018: new laws intended to standardise data protection across Europe. Here is what you need to know.