Blogs & Articles

How do you demonstrate to your clients that scaling back high street branches is an essential element in a program of adapting and improving? In this post, we look at how to ensure high street customers still receive the same level of serivce, and more.

Have you ever thought about how decisions, small or large, can change everything in an instant?

The high street is changing. As we have seen recently, major retailers are cutting their footprints. And while it’s hard to find a company that isn’t grappling with t

In the retail and medical setting, digital signage can help keep customers informed. But, more often than not, these costly assets end up becoming underutilised entertainment systems - adding little real value to the customer experience.

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.

You’d think that by now we'd have mastered the art of the customer experience. Yet, even in 2018, we all too often find ourselves at the receiving end of a frustrating encounter.

ACF Technologies announced today that it has extended its long-standing partnership with Q-nomy Inc. and its commitment to developing the Q-Flow platform.

Wow! What a great show. Did you also walk away with more ideas than you can hope to implement before next year’s event?

In this post, we share 5 tips for improving the customer journey in your organization using Customer Experience technologies and best practices.