How To Deepen Insight Into Customer Needs & Improve Citizen Experience
Business intelligence tools are helping organizations with deeper insight into customer behavior through their interactions along the customer journey.
ACF Technologies Adds AI To The Customer Experience Equation
ACF Technologies has acquired Analytikus, adding AI to the customer journey and helping organizations to transform their customer experiences. Read more.
Data Holds The Key To Better Patient Experience Management
Data from Patient Flow Management systems can reveal the gaps between what hospital management believe to be patient expectations, and what patient expectations really are.
Improving Patient Experiences Means Empowering Patients
Six customer experience technologies that empower patients to take control of their patient journey and create a more engaging experience.
ACF Technologies Improves Customer Experience for +30 MM Customers
Discover how Claro leveraged the power of ACF Technologies to improve customer experience and satisfaction across its regional service centers.
Outpatient pharmacy simplifies ticketing process
Fort Belvoir Community Hospital pharmacy reduces wait times and adjusts staffing based on insights from ACF's Q-Flow queue management solution. Learn more
New Patient Tracking System Premiers at Evans Hospital
Evans Army Community Hospital has unveiled Q-Flow, a new patient tracking system to improve access to care and patient management.
Queuing implementation continues at MEDDAC
ACF rolls out patient management system across the entire U.S. Army Medical Department Activity (MEDDAC)-Fort Drum.
Queuing System Streamlines Service for NHB Pharmacy Customers
Bremerton Naval Hospital implements a Q-Flow queue management system to improve efficiency in fulfilling prescriptions at the busy pharmacy.
S.C. DMV Using New System, TVs, Website to Cut Wait
South Carolina Department of Motor Vehicles is using new information on its website, television screens in its waiting rooms, and multiple greeters at its largest offices to help cut wait times for customers.