Solution
Customer Feedback
Gather real-time opinions with a smart feedback system
Capturing feedback from your customers and employees is a critical step in improving the customer experience.
Our customer feedback system gives your customers the opportunity to rate their experience through kiosks, USSD, SMS, QR codes, call centers, and emails. It then displays this data in intuitive dashboards and reports you can use to identify the key trends and drive change within your organization.
Armed with this invaluable data, your organization can evaluate and improve its performance and measure the impact of new customer service initiatives in real-time.
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How we do it
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Collect feedback
Gather invaluable feedback from customers through kiosks, USSD, SMS, QR codes, call centers, and emails
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Analyze the data
Understand your customers’ needs and predict behaviors through detailed reports on the quality of your service and products
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Implement change
Drive change throughout your organization through data-backed customer service initiatives, then measure their impact in real-time
Setup options
ACF offers Customer Feedback Systems that fit your budgetary, IT infrastructure, and overall business needs.
On-Site
Cloud Hosted
Standalone
Testimonial
With the implementation of BPM we managed to have a 360 ° view of the business, connecting all the agency, call center and BO areas, measuring and controlling better service and response times.
