Blogs & Articles

Patient experience solutions offer a dual benefit: improving patient satisfaction and employee engagement.

How do you demonstrate to your clients that scaling back high street branches is an essential element in a program of adapting and improving? In this post, we look at how to ensure high street customers still receive the same level of serivce, and more.

ACF Technologies is excited to announce that it has acquired Q-Nomy UK, a leading provider of appointment scheduling and queue management solutions that help European customers improve customer experiences in retail, banking and healthcare. The move forms of ACF's global growth strategy.

Good customer experiences rest on efficient customer journeys, here are three ways you can immediately improve customer service.

Find here 5 key takeaways from the recent Tech and Net Zero Conference held in London.

Fort Hood Army Medical Center deploys Q-Flow appointment and queue management technologies to reduce patient wait times and improve patient experiences.

There are numerous ways to improve efficiency. In this post, we look at four simple things you can do to create a more customer-centric strategy by streamlining customer flow in your organization.

Through improved reporting, service center personnel enact a more productive workflow. With this workflow in place, Claro’s customers will experience increased response time for both general and em

AI-enabled bots are set to transform the customer experience in 2018. The reason is simple: customers want to engage with your organization on their terms, and they expect an immediate, personalized response – AI customer service agents are capable of delivering this experience.