Flexibility and accessible services for your community
Provide intuitive software that adapts to citizens' needs and demands. Enhance the way citizens connect with your administration by offering an omnichannel experience in which people will be able to access information or book appointments through kiosks, QR codes, mobile apps, and computers.
Self-service check-in
Allow citizens to manage their time and appointments. With self-service check-in, they can access crucial information such as time to check in, position in line, and who will be handling their request. Like this, your administration will provide a hyper-personalized and differential experience in which citizens will receive push notifications to be reminded of their appointment and, as a consequence, there will be lower no-shows.
Security & Certifications
ACF Technologies is the only company that provides complete Customer Experience Management with proven, dependable, and high-security standard software recognized by the Department of Defense's (DoD) networks. Deliver hyper-personalized in-person and digital services with a system that protects citizens' privacy 100%.
Real-time and historical report
Know more about citizens' experience and improve resource allocation and productivity with real-time predictive data and reports. This way, your administration will be able to access reliable information at the moment and make the improvements necessary to enhance the communication between citizens and your department.
Brands that trust us
What Our Customers are Saying
ACF has been a great partner, incredibly responsive and adaptive as we made adjustments. Q-Flow is the ‘crown jewel’ example of effectively managing county dollars. Other counties now visit our offices, just to see the system at work.
Department of Health and Human Services
Prior to implementing Q-Flow, we had another queuing system designed to manage the flow of the lobby, but not designed to allow for appointments. The pandemic shifted our needs considerably and we found ourselves continually trying to put a band-aid on a product that simply wasn’t built for the needs that had surfaced.