SOLUTION
WhatsApp Queuing and Appointments
Queue Management, Appointment Booking, or Video Call Appointments through one of the most popular messaging applications.
Management of queues and appointments through WhatsApp
Increase customer satisfaction by providing the option to request tickets, appointments, and video calls, allowing businesses to provide the most popular messaging app for their customers.
There is nothing more convenient for a customer than to communicate with a business through Omni-channels. That is why we have developed a WhatsApp module for managing appointments and queues.
With this easy-to-use interface, you will be able to provide an excellent customer experience through a platform they are already familiar with and trust, allowing for seamless integration.
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Empower your customers to take control of their time
Make it easy for your customers to schedule, track, and rearrange their appointments with your organization on any device.
It empowers them to book an appointment when it best suits them without ever having to worry about sitting on hold.
Plus, they can reschedule their appointment with just a few clicks and our system will send them automatic appointment reminders – and even alert them if a preferred time slot becomes available.
Automate your appointment management
Alongside queue management, our booking software gives you insights into appointment scheduling patterns, allowing you to improve the customer experience by preventing long delays.
Customer alerts remind customers of their appointment – reducing no-show rates – and warn them about any delays, helping to manage wait time expectations.
Automating these tasks lowers your operating costs and frees your staff up to focus on their most important work.
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WhatsApp Appointments and Queuing
WhatsApp is the most active messaging app in Europe. Find out how you can manage WhatsApp appointments and virtual queues by downloading our infographic.
Take a live test and interact with our WhatsApp Bot
Scan the QR code you see in the left or Click here and know in detail how the solution works, remember that customization is applicable to any industry.
How we do it
APPOINTMENT SCHEDULING
Your client chooses when, where and at what time they want to visit one of your locations and, through the geolocation tool, they can choose the most convenient one. It provides real-time updates for your scheduled appointments.
VIRTUAL QUEUING
Improve your customer’s experience by giving them the option to request their ticket through WhatsApp. Businesses have the option to send personalized advertising messages and real-time information on the status of their service, even allowing the customer to request more time for their appointment.
VIDEO CALLS
Send your customers links to connect them via video call no matter what platform you use: Zoom, Google Meet, or Teams. At the end of the service, you have the option to follow up by sending your customers a survey about the service received.
Configuration options
ACF offers network modules to match WhatsApp queues and appointments to fit the budget, IT infrastructure, and the needs of your business. Choose between:
Physical
On the cloud
Standalone
Testimonial
The overall customer satisfaction was superb, as we were able to reduce waiting times dramatically. We used Q-Flow for our drop in service once the appointments were implemented and this had the greatest impact on service delivery, as we could successfully inform customers of the delays expected and spread the footfall throughout the day. The team were under less pressure which made a much better working environment and we could successfully plan resources accordingly. The Q-Flow system had proved to be totally stable and reliable as we have had zero down time since the implementation several years ago.
Ken McAlindon, Customer Service Team Leader
By implementing Q-Flow we were able to reduce waiting time by 45%, increasing productivity per store by 85% and staff occupancy does not drop below 95%.” Q-Flow is the basis for any report or study that is required on the operation of the company.
Marcos Merida, Customer Operations Manager
The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.
