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CX Insider latest podcasts

Artificial Intelligence, Customer Experience, CX Insider, Customer experience solutions

Sentiment Analysis & Debunking AI Myths in Sales

Joel Passen discusses AI futures & the impact this new technology will have on workforces

Artificial Intelligence, Customer Experience, CX Insider, Customer experience strategy

Trust Building in Sales & Generative AI Evolutions

Rebekah Panepinto discusses the importance of sales relationships & the future trajectory of Artificial Intelligence

Customer Experience, Banking, Brand Loyalty

Transforming Brand Experience in Banks & Building Societies

Michael Heanue, Greg Copley & Martin Shires discuss bank & building societies transformations

Retail, Consultancy, The future of retail, Consumer Psychology

Retail Restructuring & Rise of Entrepreneurship, with Sham Aziz

Sham Aziz talks about retail redundancies, as well as talking to us about the benefits of consultancy & his new business.

Banking, Consumer Psychology, Data, Consumer Duty

Innovating Communications in the Financial Sector, with Andrew Stevens

Andrew Stevens talks about major problems in customer education within the financial sector and the reasons this could create failure demand.

Artificial Intelligence, Customer Experience, Surveys, Consumer Psychology, Data

Ownership of Data & AI Evolutions in Surveys, with Cormac Kelly

Cormac Kelly discusses AI's aid for employee & customer experience as well as the ad's that SurveyMonkey has created.

Healthcare, Healthcare Digital Transformation, Consumer Psychology, Customer Experience Data

Future Regulations in the Cannabis Industry, with Simon Erridge

Simon Erridge discusses patient experiences, the limitations this medicine receives from UK regulations as well as the future of medication.

Customer Experience, Automotive, Consumer Psychology, Data

EV Innovation & the Merge of Physical & Digital CX, with Chris Warwick

Chris Warwick discusses the importance of caring for your customers in the automotive industry & the risks of being a new entrant in the EV industry.

Customer Experience, Technology

Crafting Moments of CX Magic, with Shep Hyken

With over 40 years of experience, Shep Hyken talks about "Moments of CX magic", as well as the potential use cases for the rise of artificial intelligence.