Business and the True Metaverse, with Benoit Soucaret | Ep. 76
Benoit Soucaret from Merkle explores the truth behind the metaverse for B2B purposes and how companies can enter the virtual world.
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IoT and the Future of Banking, with Jorge and Javier | Ep. 75
Experts from Santander GTO share inspiring perspectives on the applications of IoT for banking and how it can revolutionize customer experiences in-branch.
The Formula for Great Customer Service, with Sham Aziz | Ep. 74
Sham Aziz from Selfridges shares his formula for achieving great customer service, how customer experiences evolve, and the importance of brand equity.
Reaching Net Zero in the Construction, with Mats Bredborg | Ep. 73
Mats Bredborg from Volvo shares company goals to reach net zero emissions by 2050 and how the automotive industry is rapidly adopting sustainable practices
Why People Talk About Embedded Finance, with Spiros Margaris | Ep. 72
Spiros Margaris from Margaris Ventures shares key insights on the evolution of financial technology and how embedded finance is changing banking.
How to Deliver Omnichannel Experience in the Car Industry | Episode 71
Aymen Ismail talks about driving change in the automotive industry and utilising data to create a true omnichannel experience for the modern customer.
The Power of Words, With Harry Ashbridge | Episode 70
Harry Ashbridge, Head of CX & Writing at Monzo, explains how businesses use language to communicate with their customers in the English-speaking world.
How Do Public Sector Staff Perceive AI? With Stephen Jeffares Ep. 69
Dr. Stephen Jeffares from the University of Birmingham shares public sector workers perspectives of digital technology and artificial intelligence.
How to Lead in Times of Crisis, With Meridith Elliott Powell: Epi. 68
Leadership expert Meridith Elliott Powell talks about how to lead in times of crisis and how to turn their fears into opportunities.