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Denise Silber, co-founder at VRforHealth, talks about the opportunities of VR for healthcare practitioners, and how it can help improve patient experience.

Rob Carpenter, Founder & CEO of Valyant AI talks about the capabilities of conversational AI and at the same time, he addresses its limitations.

Daniel Haas, Senior Manager of Digital Experience at Toyota Motor Europe, uncovers the most burning CX challenges the automotive industry is facing.

Crystal D'Cunha, award-winning coach and Chief Experience Officer at The Inside View, Inc., shares her award-winning 7-step leadership training program.

Maneesh Juneja, Digital Health Futurist, talks about the future of patient experience, applying CX principles to healthcare and key challenges faced

Chris Ashby, founder at We Are Heroes, advises companies how to manage UX to achieve desired goals and how storytelling can be utilised in user experience.

Bruno Pešec, business consultant, talks in detail about the common causes for digital dropouts, the emphasis on psychological safety.

Greg and Alessia attended this year's Branch Transformation and interviewed industry experts to bring you insights from the event.

Paula Thomas, a customer loyalty expert and the podcast host of Let's Talk Loyalty, talks about the dos and don'ts when building loyalty programs.