You Can't Make This Ship Up, With Paul Rutter
Paul Rutter, Cruise & Entertainment Director from Royal Caribbean International, tells stories about his lifelong experience in the cruise industry.
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6 Ways AI Can Make Customer Feedback More Actionable
Experts in artificial intelligence share tips on how to generate actionable insights and improve customer feedback analysis.
Using Retail Events to Save the High Street
Jason Sit explains how to use omnichannel technology to increase retail footfall and why event marketing can help improve customer experience.
Charlene Li on Disruptive Digital Transformation
Charlene Li, author of the Disruption Mindset, talks about the fundamentals of disruptive innovation and it's necessity during COVID-19
Stuart Fearn on Optimising your Branch Network During COVID-19
Stuart Fearn, Head of customer contacts at Newcastle building society, talks about how his organisation is optimising their branch network during COVID-19.
Healthcare innovation & Patient centricity Q&A with Cinde Dolphin
In this episode, Cinde Dolphin discusses improving patient centricity, healthcare innovation, and the importance of feedback and human-centered design.
Omnichannel Customer Engagement Q&A - Digital Banks Vs. Physical Banks
Explore how digital challenger banks are disrupting retail banking, while traditional banks adapt to create meaningful, in-person experiences.
Retail banking Challenges Part 2 - Optimising Multiple Channels
In this episode, we discuss current challenges surrounding optimisation of multiple communication channels & improving branches interaction management.
Retail Banking Challenges Part 1 Can Events Save Branches from Dying?
We begin our mini-series surrounding Retail Banking current challenges. We talk about how events are being utilized to bring customers back to the branch.