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The Ultimate Guide to Procuring Your Perfect Appointment Scheduling Software

Your customers quickly become reliant on efficient appointment booking. During the initial RFP phase, it’s challenging to foresee how integral this functionality can become to your business.

Implementing the right solution can transform your operations—moving from a non-scheduled model to one where appointments drive revenue. However, selecting the wrong supplier could force a disruptive change midstream, negatively impacting your business operations, customer experience, and overall service delivery.

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Why Q-Flow?

Q-Flow is the core platform that powers our suite of next-generation customer experience and queue management solutions. This comprehensive software empowers businesses to seamlessly manage and optimize omnichannel customer journeys and streamline back-office processes.

IMPROVE CUSTOMER LOYALTY

SHORTEN CUSTOMER WAIT TIMES

ALLOW CUSTOMERS TO QUEUE ANYWHERE

REDUCE EMPLOYEE WORKLOAD

Real-time video calls with Assistant Anywhere

Assistant Anywhere delivers a more personalised digital experience to your customers. It empowers your employees to deliver better service, improve customer engagement, shorten the sales process, and lower costs. It’s also incredibly easy to deploy. See how Assistant Anywhere brings the customer right to you – watch our short video.

What our customers say

2023 YBS, Purchasing appointment scheduling EN6

The solution provided by ACF completely overhauled our appointment booking system. The integration was seamless, its real-time service and ability to be managed remotely for multiple locations is fantastic, and its intuitive and flexible design means customers can quickly and easily get the appointments they need, where and when they need it at the touch of a button. Ultimately the solution has made us much easier and efficient to do business with.

Linzi Piper, Operational Improvement Manager, Direct Mortgages

Yorkshire Building Society

2023 TIGO, Purchasing appointment scheduling EN1

By implementing Q-Flow we were able to reduce waiting time by 45%, increase productivity per store by 85%, and staff occupancy does not drop below 95%. Q-Flow is the basis for any report or study that is required on the operation of the company.